FAQ Page

Frequently Asked Questions

Check most frequently asked questions here, if you still need help

then please don't hesitate to contact us at support@fluffie-jammies.com

Shipping and Delivery

How does shipping and delivery work?

As soon as your order is placed our warehouse team gets straight to work and ships your order within 24 hours!

We offer free express delivery to ensure you get your package as fast as possible! Our shipping times usually arrive from 7-12 days.

As soon as your order is shipped, you will receive a shipping confirmation email with a tracking number, and a link to track your order easily.

How can I track my order?

Once your order is en route, we'll send you a magical tracking number. It's like a crystal ball, but for mail!

You will see a 'track order' button on your shipping confirmation email. Whenever you're curious and want to see where your order is, head back to the shipping confirmation email.

If you haven't receive a shipping email yet, your order is still being processed. Please be patient as our fulfillment team works tirelessly to get your order shipped.

Help I think my order is lost!

Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.

Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.

Can I change my Shipping Address?

Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.

Do you ship internationally?

Although we started in New York, we've hired designers from all around the globe. Our products are also loved all around the globe! We accommodate the majority of countries outside of the USA.

Product Questions

Can I purchase the pieces separately?

Currently, we only offer these cozy pajamas as a 3-set collection to ensure a matching, coordinated look.

Are the pajamas machine washable?

Yes, our pajamas are designed to be machine washable for easy care. We recommend washing them on a gentle cycle in cold water and tumbling dry on low to maintain their softness and color.

How can I find more info about sizing?

Down below here we have an accurate measurement of all sizes.

Will you restock sold out items?

Missed out on your favorite design? Don't worry, we continuously restock all of our designs. So keep an eye on the website for when they'll be available again.

Can I send an item as a gift?

Have someone in mind that deserves an incredible tapestry? We offer the perfect gifts! You can ship the item directly to your lucky friend by entering their address as the shipping address. Then, enter your own address as the billing address.

Returns & Exchanges

Do you have a return policy?

We do offer returns for 30 days after the item reaches its destination. However, not all items are eligible. Any exclusions will be mentioned on product pages and/or at checkout.

To be eligible for a return:

1. Item(s) have to be initiated for return within 30 days of delivery or receiving of order.

2. Item(s) must be in original packaging.

This includes any tags, cards, or wrapping. You will be asked to provide a photo of the item you want to send back so we can assess the condition of the order.

How long do I have to return my items?

We understand that you may have forgotten about the return even though the item is still in mint condition. This is why we offer a 30 day return period to get your item shipped back to us. Please refer to our 'Delivery and returns' policy for more information

Can I return my order for a refund?

Sadly, we know that our products may not be the right fit for everyone. So you can definitely return your order to us for a full refund, provided it is returned within 30 days of delivery.

*Please note: all items must be returned in as new condition, with the card and original packaging.

Can I exchange my order for a different item?

We are working extremely hard behind the scenes to get our orders in and out of our fulfillment centers. We strongly recommend that you send a photo of your receipt from the post office as proof your return was processed. As soon as your return comes in, we'll process your return immediately.

How long does it take for my refund to be processed?

We're sad to lose you! If your refund was successfully processed, you will receive an email confirming it was processed on our end. It will then take 2-5 business days to process into your bank account.

Payment

Is my payment secure?

Your security and privacy is our highest priority. We use Shopify Payments which is an extremely secure and encrypted payment system designed to protect customers and also hold merchants accountable.

What payment methods do you accept?

We accept the standard payment methods, such as credit cards (Visa/Mastercard/American Express) as well as debit cards. We also offer GooglePay and ApplePay too!

Do you have a payment plan option?

If payday is just a bit too far away and you want to get your order ASAP, we offer a payment plan. This allows you to make the payment in a series of 4 different payments.

What currency is the store in?

All pricing for our store is listed in United States Dollars (USD).

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Shipping and Delivery

Product Questions

Returns & Exchanges

Payment